Tuesday, 19th September 2017
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Ombudsman in Waterford to take your public service complaints

The Ombudsman Peter Tyndall wants to see more Waterford people make complaints about public services such as those provided by government, the HSE, local authorities and public hospitals.

Staff from his office will be in the Tower Hotel, Waterford on Thursday 14 September to take complaints, and provide advice and assistance to those who have had difficulties with public services (10 am to 7pm).

The Ombudsman says that complaints can be used to improve the delivery of public services.

“In most cases the delivery of public services goes well. However, if people don’t complain when things go wrong then people will experience the same problems over and over again. When people complain it gives service providers an opportunity to put things right and to stop the same mistakes happening again.”

The Ombudsman received 60 complaints from Waterford in 2016 which is down slightly on the 76 received in 2015 and 63 in 2014.

In addition to the ‘complaints clinic’ in The Tower Hotel on Thursday 14 September the Ombudsman will be hosting a seminar for local providers of public services and public representatives on ‘Learning from

Waterford’s Complaints’. The Ombudsman will also meet with Waterford County Council and University Hospital Waterford, and visit a local direct provision accommodation centre. The Ombudsman’s jurisdiction has recently been extended to include complaints from those living in direct provision centres.

What does the Ombudsman do?

The Ombudsman investigates complaints from members of the public who feel they have been unfairly treated by certain providers of public services such as:

- Government Departments and Offices

- The Health Service Executive (HSE)

- Public hospitals and health agencies providing services on behalf of the HSE

- Nursing Homes (including private nursing homes)

- Local Authorities

- Third-level education bodies, such as Universities and Institutes of Technology

The Ombudsman is impartial, independent and free to use. The Ombudsman cannot take complaints about private bodies such as banks, insurance companies, private pension schemes, An Garda Síochána, An Post, the Labour Court, Bord Gáis or the ESB. In addition you must have tried to resolve your complaint with the service provider before contacting the Ombudsman. For further information visit http://www.ombudsman.ie

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