Monday, 27th February 2017
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Taxi complaints

Question

I’m unhappy with a recent experience I had when hiring a taxi. Where can I make a complaint?

Answer

The National Transport Authority has overall responsibility for regulating taxis, hackneys and limousine drivers. It deals with complaints relating to the:

- Condition, roadworthiness and cleanliness of the vehicle

- Conduct, behaviour and identification of the driver

- Fares charged by the driver

- Hiring and booking of the vehicle

- Identification and the general appearance of the vehicle

The Authority’s website, transportforireland.ie, provides information on the hiring of taxis, hackneys and limousines and about making a complaint. If you wish to make a complaint, you can make it online, download a complaint form or obtain a complaint form from the Authority’s information line at 0761 064000. You need to submit a copy of any receipt obtained for the journey with the completed complaint form.

Once the complaint has been investigated, the Authority will decide whether to take further action. If it decides to take further action it can:

- Give advice to the driver or operator, or

- Issue a formal warning or

- Proceed with prosecution in court

When making a complaint you should be prepared to give evidence in court, if necessary.

You can find out more at https://www.transportforireland.ie/taxi/faqs/.

Further information is available from the Citizens Information Centre.

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